This is interesting and echoes the approach at Brooksbank. Kindness does not mean a lowering of expectations. It may be different for some staff initially but will reap huge benefits in the long term.
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To see this working, head to your live site.
Edited: Oct 20, 2021
Kindness: The podcast 20 10 21
Kindness: The podcast 20 10 21
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A real insight into how building relationships and having high expectations can be successful. The simple "consistent, insistent and persistent" message comes through and how this can be done in a positive way through the unconditional positive regard. Definitely worth a listen!